Faith Cross Trucker Hat

At Onlydads®, we want you to be completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. This policy outlines the conditions under which returns and refunds are accepted.

1. Return Period

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. If 30 days have passed since your order was delivered, unfortunately, we cannot offer you a refund or exchange.

2. Eligibility for Returns

To be eligible for a return, your item must meet the following criteria:

• The item must be in the same condition that you received it, unworn, unused, with tags, and in its original packaging.
• You must provide a receipt or proof of purchase.

3. How to Initiate a Return

To start a return, you can contact us at support@onlydads-store.com.

• Please include your Order Number and the reason for the return in your email.
• If your return is accepted, we will provide you with instructions on how and where to send your package.
• Return Address: 312 W 2nd St Unit A816, Casper, WY 82601, United States.

Note: Items sent back to us without first requesting a return will not be accepted.

4. Return Shipping Costs

• Defective or Wrong Item: If the return is due to our error (you received an incorrect or defective item), we will cover the return shipping costs. We will provide you with a prepaid shipping label.
• Customer Remorse: If you are returning an item because you changed your mind or ordered the wrong size/color, you will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

5. Restocking Fees

We do not charge a restocking fee for returned items.

6. Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not.

• If approved, you’ll be automatically refunded on your original payment method within 10 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund too.
• If more than 15 business days have passed since we’ve approved your return, please contact us at support@onlydads-store.com.

At Onlydads®, we are proud to offer Free Standard Shipping on all orders across the United States. Our goal is to ensure your items are processed quickly and delivered safely from our US-based warehouse.

1. Shipping Costs

• Standard Shipping: FREE (0.00 USD).
• We offer free shipping on all products, with no minimum purchase requirement.

2. Order Processing & Handling Time

We process orders Monday through Friday, excluding federal holidays.

• Handling Time: 1–2 Business Days.
• Order Cutoff Time: 5:00 PM (EST) — Eastern Standard Time.Orders placed before 5:00 PM (EST) will be processed the same day or within the handling window.Orders placed after the cutoff time will be processed the next business day.

3. Estimated Delivery Time

All orders are shipped directly from our **United States warehouse**. We utilize premium carriers (such as USPS, UPS, and FedEx) to ensure timely delivery.

• Transit Time: 3 – 5 Business Days.
• Total Delivery Time: 4 – 7 Business Days (Handling Time + Transit Time).
  

Please note: While we strive to meet these estimates, actual delivery times may vary slightly depending on the carrier and destination.

4. Shipping Destinations

• Domestic Only: We currently only ship to addresses within the United States.
• PO Boxes: We recommend using a physical street address for guaranteed delivery. Some carriers may not deliver to P.O. Boxes.

5. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a Shipment Confirmation email containing your tracking number. The tracking information usually updates within 24 hours of shipment.

6. Sales Tax

Sales tax is calculated at checkout based on your shipping address and in accordance with state and local tax laws.

7. Changes to Orders

If you need to make changes to your shipping address or order details, please contact us immediately (within 1 hour of placing your order). Once an order has been processed by our warehouse, we may not be able to modify it.

Customer Support & Returns

• Address: 312 W 2nd St Unit A816, Casper, WY 82601, United States.
• Phone / WhatsApp: +1 (650) 489-5857
• Hours: Monday – Friday, 10:00 AM – 5:00 PM EST
• Email: support@onlydads-store.com

Legal Registered Entity (Trademark & Legal)

• Company Name: Only Dads Supply LLC
• Address: 312 W 2nd St Unit A816,Casper, WY 82601, United States.