FAQs

Ordering

Can I cancel my order?
  • We start processing orders quickly so your item can be shipped as soon as possible.
  • If you need to cancel your order, please contact us as soon as possible at support@onlydads-store.com.
  • If your order has not been processed or shipped yet, we will do our best to cancel it for you.
  • Once an order has been processed or shipped, we are unable to cancel it. If the item does not work out after delivery, you may request a return according to our Return & Refund Policy.

Can I change my order after placing it?
  • If you need to change the size, color, shipping address, or product, please contact us as soon as possible at support@onlydads-store.com.
  • We can only make changes before the order has been processed or shipped.
  • Once the order has shipped, we are unable to change the order details. Please review your order information carefully before completing checkout.

What if I entered the wrong shipping address?
  • Please contact us immediately at support@onlydads-store.com if your shipping address is incorrect.
  • If the order has not been processed or shipped yet, we will do our best to update the address.
  • Once the order has shipped, we cannot guarantee that the address can be changed. We are not responsible for delays or delivery issues caused by an incorrect address provided at checkout.

What if I want to speak to someone?
  • We are happy to help.
  • If you have any questions about your order, shipping, returns, or products, please contact us at support@onlydads-store.com.
  • Our customer support team usually replies within 1–2 business days. Messages sent during weekends or holidays may receive a response on the next business day.

Will I receive an order confirmation?
  • Yes. After your order is placed successfully, you will receive an order confirmation email with your order details.
  • Please make sure your email address is entered correctly at checkout.
  • If you do not receive the confirmation email, please check your spam or promotions folder first, then contact us at support@onlydads-store.com for help.

How can I track my order?
  • Once your order has shipped, you will receive a shipping confirmation email with tracking information if tracking is available.
  • Please allow some time for the tracking information to update after the carrier receives the package.
  • If you need help with tracking your order, please contact us at support@onlydads-store.com.

Shipping

What countries do you ship to?
  • We currently ship to addresses within the United States only.
  • Standard Shipping is free on all orders.
  • Handling time: 1–2 business days.
  • Transit time: 3–5 business days.
  • Estimated total delivery time: 4–7 business days.
  • We do not currently offer international shipping or next-day shipping.

How long will it take to receive my order?
  • Most orders are delivered within 4–7 business days after the order is placed.
  • Orders are usually processed within 1–2 business days. After the order has been shipped, delivery normally takes 3–5 business days.
  • Delivery times may vary slightly due to carrier delays, holidays, weather, or incorrect shipping information.

How much does shipping cost?
  • Standard Shipping is free on all orders shipped within the United States.
  • There are no additional standard shipping fees at checkout.

How long does order processing take?
  • Orders are usually processed within 1–2 business days, Monday through Friday, excluding weekends and holidays.
  • Once your order has been processed and shipped, you will receive a shipping confirmation email.

What should I do if my package is delayed?
  • If your package is delayed, please check the tracking information first for the latest carrier update.
  • If the tracking has not updated for several business days, or if you believe there is an issue with the delivery, please contact us at support@onlydads-store.com and we will help review the order status.

What should I do if my package is lost or marked as delivered but not received?
  • If your package is marked as delivered but you have not received it, please first check around your mailbox, front door, porch, building entrance, or with neighbors.
  • If you still cannot locate the package, please contact us at support@onlydads-store.com with your order number so we can help you review the issue.

Returns and Refunds

How do I return a product?
  • We accept returns within 30 days after delivery.
  • To be eligible for a return, the item must be unused, unworn, with tags, and in its original packaging.
  • To start a return, please contact us at support@onlydads-store.com with your order number and the reason for the return.
  • Please do not send items back without contacting us first. We will provide return instructions after your return request is reviewed.

Who pays for return shipping?
  • For defective, damaged, or wrong items, we will cover the return shipping cost.
  • For buyer’s remorse, wrong size, wrong color, or change-of-mind returns, the customer is responsible for the return shipping cost.
  • We do not charge restocking fees.

What should I do if I receive a damaged or wrong item?
  • Please inspect your order after delivery.
  • If you receive a damaged, defective, or wrong item, please contact us at support@onlydads-store.com as soon as possible.
  • Please include your order number and clear photos of the item and packaging so we can review the issue and help resolve it.

How long will it take to receive my refund?
  • Once we receive and inspect your return, we will notify you whether the refund is approved.
  • If approved, the refund will be issued to your original payment method within 10 business days.
  • Please note that your bank or credit card company may need additional time to process and post the refund.

Can I exchange an item?
  • If you need a different size, color, or product, please contact us at support@onlydads-store.com.
  • The fastest way is to return the original item according to our Return & Refund Policy and place a new order for the item you want.
  • Exchanges are subject to product availability.

Are there any items that cannot be returned?
  • Items must be unused, unworn, with tags, and in their original packaging to be eligible for return.
  • Items that are used, damaged by the customer, missing tags, or not in their original condition may not be accepted for return.
  • Gift cards, final sale items, and personalized or custom-made items are not eligible for return unless they arrive damaged, defective, or incorrect.

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