Last updated: July 29, 2025
1. Return Eligibility
Eligible for Return
- Unworn and unwashed items with all original tags attached
- Items in their original packaging
- Products with manufacturing defects or quality issues
- Wrong size or color received (our error)
- Items damaged during shipping
- Products that significantly differ from the website description
Not Eligible for Return
- Items worn, washed, or altered
- Products without original tags
- Items marked as "Final Sale" or "Clearance"
- Custom or personalized t-shirts (unless defective)
- Items damaged due to improper care or use
2. Return Process
Step 1: Initiate Your Return
Contact us within 30 days of receiving your order.
Required Information:
- Order number
- Item(s) you wish to return
- Reason for return
- Photos (if item is damaged or defective)
Step 2: Receive Return Authorization
Within 24-48 business hours, you'll receive:
- Return Merchandise Authorization (RMA) number
- Prepaid return shipping label (for defective items or our errors)
- Return instructions
Step 3: Ship Your Return
- Pack items securely in original packaging when possible
- Include the RMA number inside the package
- Attach the return shipping label
- Drop off at designated carrier location within the United States
Step 4: Refund Processing
Once we receive and inspect your return:
- Processing time: 3-5 business days for inspection
- Refund method: Original payment method
- Refund timeline: 5-10 business days to appear in your account
- Notification: Email confirmation when refund is processed
3. Refund Options
Full Refund
You will receive a 100% refund of the purchase price (including taxes) for:
- Defective or damaged products
- Incorrect items shipped
- Items not matching description
Partial Refund
May apply for:
- Returns made after 30 days but within 60 days (50% refund)
- Items with minor wear or missing tags (case-by-case basis)
Store Credit
As an alternative to refund, we offer:
- 110% store credit value for future purchases
- No expiration date on store credits
- Transferable to friends or family
4. Exchange Policy
We're happy to exchange items for different size, color, or design within the United States.
Exchange Benefits:
- Free shipping on all exchanges within the US
- Priority processing within 2 business days
- Size guide and fit recommendations available
5. Shipping Costs
Return Shipping Costs
- Our responsibility: Defective items, wrong items sent, damaged in transit
- Customer responsibility: Change of mind, incorrect size ordered, no longer wanted
Original Shipping Costs
- Since we offer free standard shipping, no shipping costs to refund for most orders
- Any expedited shipping fees are refunded only for defective items or our errors
6. Damaged or Defective Items
If you receive a damaged or defective item:
- Report immediately (within 48 hours of delivery)
- Provide photos of the damage/defect
- Keep all packaging until claim is resolved
- Receive replacement or full refund at no additional cost
7. Geographic Limitations
Important: We currently only ship to and accept returns from addresses within the United States. We do not process international returns at this time.
8. Holiday Return Policy
Extended return window during holiday season:
- Items purchased between November 15 - December 31
- Can be returned until January 31 of the following year
- Gift receipts available upon request
9. Exceptions and Special Circumstances
Flash Sales and Promotions
- Items purchased with discount codes over 50% are final sale
- Clearly marked on product page and checkout
Bundle Deals
- Entire bundle must be returned for full refund
- Individual items from bundles cannot be returned separately
Gift Returns
- Gift recipients can exchange for store credit
- Original purchaser notified of gift return
10. Frequently Asked Questions
Q: How long does the refund take?
A: 3-5 days for processing, 5-10 days to appear in your account.
Q: Can I return sale items?
A: Yes, unless marked as "Final Sale" (typically items over 50% off).
Q: What if I lost my receipt?
A: We can look up your order with your email address or order number.
Q: Do you offer free returns?
A: Yes, for defective items or our errors. Otherwise, customer pays return shipping.
Q: Do you accept international returns?
A: No, we currently only accept returns from US addresses as we only ship within the United States.
11. Contact Customer Service
We're here to help with any questions about returns or refunds:
Customer Service Hours
Monday - Friday: 10:00 AM - 5:00 PM (EST)
Saturday - Sunday: Closed
Contact Methods
- Email: support@onlydads-store.com
- Response time: Within 24 hours on business days
12. Legal and Compliance
Consumer Rights
This policy does not affect your statutory rights as a consumer under applicable US state and federal laws. You may have additional rights under local consumer protection laws.
Dispute Resolution
- First attempt: Direct resolution with customer service
- Second step: Mediation through trusted third party
- Final option: Small claims court or arbitration as governed by our Terms of Service
Privacy
All personal information collected during returns is handled according to our Privacy Policy.
13. Policy Updates
We reserve the right to update this refund policy at any time. Changes will be:
- Posted on this page with updated date
- Announced via email for significant changes
- Applied to future purchases only
Summary
At Onlydads® Store, we want you to shop with confidence. Our generous 30-day return policy, quality guarantee, and dedicated customer service team ensure your satisfaction. If you're not completely happy with your purchase, we'll make it right.
Company Information:
DREAMSPHERE CO., LIMITED
Email: support@onlydads-store.com
Address: UNIT 89, 3/F., YAU LEE CENTRE, NO.45, HOI YUEN ROAD, KWUN TONG, HONG KONG